Amex can make a difference if it takes complaints seriously

It's no secret that many well-paid bankers are fans of American Express credit cards, which to some have an aura of exclusivity - Visa or MasterCard being considered too common.

But Amex's image has taken a beating in Hong Kong after the firm apparently misguided some clients on insurance products it was selling and after it gave a month's notice that it would stop its signature "Concierge" service for some of its clients.

via Business feed http://www.scmp.com/business/article/1220012/amex-can-make-difference-if-it-takes-complaints-seriously