Bank help one card short of a full deck

It seemed simple. Pop into HSBC on a visit to England - it is the "world's local bank" - and check my account. I poked my card into an ATM in Taunton, a town in the southwest. I got my balance, but no option for a mini-statement to show recent transactions. Inside, the helpful branch manager, Ivan, ushered me to a different ATM. Still only the balance.

via Business feed http://www.scmp.com/business/money/wealth/article/1209300/bank-help-one-card-short-full-deck