The hardly serious banking corporation

It seemed simple. Pop into HSBC on a visit to England – it’s “The world’s local bank,” - and check my account. I poked my HSBC card into the Taunton HSBC ATM and got my balance, but no option for mini-statement to show recent transactions. Inside the helpful branch manager, Ivan, ushered me to a different machine – but still only the balance. The machine offered me cash. Important to remember this – my pin number was definitely working when I entered the bank. Ivan suggested a quick call to Hong Kong from the “Premier Suite”, which he said housed the branches only international phone line.

via Business feed http://www.scmp.com/business/money/wealth/article/1211297/hardly-serious-banking-corporation