Will HSBC say sorry for ATM fiasco?

Last week the boss of RBS (what used to be Royal Bank of Scotland) apologised to his UK customers. He admitted the bank "has to do better" after a day of computer meltdown which meant customers could not access their cash.

via Business feed http://www.scmp.com/business/money/wealth/article/1377413/will-hsbc-say-sorry-atm-fiasco